As part of a partnership signed on January 10, 2020 between the Ministry of the Digital Economy and Telecommunications (MENT) and the United Nations Development Program (UNDP), the program Smart Sénégal in its Smart Territories component benefited from support from the UN institution. Thus, several actions have been carried out with a view to the optimal and efficient operationalization of the Senegal Services Spaces. In this context, the UNDP has granted, on behalf of the Senegal Services spaces, equipment consisting of interactive terminals and FeedBack Management System (FMS) with a view to considerably improving the level of satisfaction of users of the public service. The official handover ceremony for this equipment took place this Friday, February 26, 2021 at the UNDP premises, under the chairmanship of the Deputy Resident Representative of the UNDP Senegal Program – Country Office Mr. El Kebir ALAOUI and the Director General of ADIE M .Sheikh BAKHOUM.

According to the Director General of ADIE, “interactive terminals and FeedBack Management Systems (FMS) will significantly improve the level of satisfaction of public service users. This system responds to a need to collect data on user satisfaction for reliable and economical processing of information. »

Indeed, thanks to the equipment that will be installed in 6 Senegal Services pilot spaces, users will be able to assess the quality of the service provided to them and express their satisfaction or dissatisfaction. This methodology, which places the user at the heart of the system, will further push the various actors working in the Senegal Services spaces to best serve users of the public service. 

In addition to this device, UNDP provided pocket GPS devices and tablets in order to strengthen the data acquisition and processing unit at the “Sénégal Services” Spaces. The Director General of ADIE, also Director of the program Smart Sénégal indicated that “this data collection equipment will make it possible to provide the 6 pilot “Senegal Services” Spaces with a system for collecting, analyzing and processing reliable and up-to-date geographic data. The 6 departments concerned may be supported by the “Sénégal Services” Spaces in the establishment of a geographic information system for the management of roads, land, commercial assets, among others. »

For his part, the Deputy Resident Representative of the UNDP Senegal Program – Country Office Mr. El Kebir ALAOUI appreciated the local development approach of the Smart Territories project. This project will undoubtedly have an impact on development at the territorial level. UNDP hopes that the work that will be carried out by Senegal Services spaces will serve the most vulnerable populations.