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  Senegal Numerique: A History, A Future
Senegal Numerique: A History, A Future

Senegal Numérique S.A. (SENUM S.A.) is a national company whose creation was authorized by Law 2021-39 of December 13, 2021, replacing the former State Informatics Agency (ADIE). Its missions include implementing the state's computerization policy and managing the digital infrastructure of the State 

Furthermore, it is responsible for leading and promoting, in coordination with various administrative services, other entities, and local authorities, all types of actions enabling the Administration to establish a coherent system for processing and disseminating information.

In this perspective, it develops a range of products and services to contribute to good governance by promoting an effective and efficient digital administration in the service of the citizen

A Leadership in Digital Transformation

From the IT Section of the Organization and Methods Office (BOM) to Senegal Numerique SA in passant by Senegal Numerique SA, the structure has always looked to the future by doing everything possible to ensure that the Administration adapts to different technological changes. With a futuristic vision, it has gradually introduced digital technology into the Senegalese Administration and today intends to support the private sector and the entire digital ecosystem in the West African sub-region.

 

Senegal Numerique: A History, A Future

The Institutional Evolution of Senegal Numérique S.A.

Until 1987: the information technology policy of the State of Senegal was managed by the IT Section of the Bureau Organization and Methods (BOM), particularly through the coordination of the National IT Committee (CNI)

November 1987: Creation of the Delegation for Information Technology with essential missions of animating, coordinating, and overseeing the computerization of administrations and entities in the semi-public sector.

June 2001: Creation of the State IT Directorate (DIE) with enhanced missions and new orientations, including: the renewal and strengthening of the administration's computer and network equipment; the deployment of local networks in administrative buildings; the study and development of cross-functional applications.

In 2004: creation of the State IT Agency (ADIE) to give more impetus, authority and resources to computerization activities; provide a quality service to users by providing appropriate solutions based on proximity and responsiveness; make the sector more attentive to the notion of performance and results.

In 2021: Creation of Senegal Numerique SA

In 17 years of activity, the state's IT arm has achieved essential and impactful milestones for the development of the digital sector in Senegal and the sub-region. Without being exhaustive, some notable achievements include:

  • 6 km of fiber across the entire national territory. The arrival of the 000 km undersea cable connecting Dakar to Praia with a capacity of up to 720 Gbps
  • The connection of approximately 1500 administrative buildings with fiber optics and point-to-point network through the existence of a closed and secure network we call the 'Administrative Intranet.'
  • The three already operational Data Centers (Orana, Technopole, and Diamniadio) with a capacity of 2500 TB, enabling the provision of hosting capacity to the entire administration. This also facilitates the exchange of information among state entities.
  • The implementation of remote requests for administrative acts, the unified file of state personnel data, and finally, the Senegal Services platform working towards the dematerialization of administrative procedures with the aim of transforming the state through the digitization of our administration. 
  • The establishment of Senegal Services centers located in all departments for local administration and efficient support to the private sector for the delivery of essential services. 
  • The management of e-waste for environmental preservation and the promotion of digital solidarity.
  • The securing of our infrastructures and platforms through the implementation of PKI (Public Key Infrastructure) and ongoing SOC (Security Operations Center) and IGC (Governance and Compliance) projects.
  • The ISO 9001 and ISO 27001 certifications and the Quality approach adopted in dematerialization processes.  

MISSIONS

As part of its main missions, Senegal Numérique S.A. is responsible for, among others 

  • informing and raising awareness among users about the opportunities provided by digital infrastructure and services,
  • Technical operation, including the maintenance of the digital infrastructure and public equipment entrusted to it.
  • commercializing, under objective, transparent, and non-discriminatory conditions, the capacities and resources available on these infrastructures once the needs of the Administration are satisfied, as well as the necessary ancillary services to all network operators and/or electronic communications service providers who request them, in compliance with the applicable regulations in the electronic communications sector,
  • implementing and ensuring the interoperability of the information systems and network infrastructures of the State,
  • planning, conducting studies, project management, research, and fund management for all necessary digital or similar infrastructure and services to put them into operation,
  • quality control of the operation of digital infrastructure and services,
  • of the digitization of public services and the development of online administration
  • providing citizens and businesses with a decentralized interface for accessing administrative services,
  • ensuring the sustainability and security of state archives by providing the state with electronic memory,
  • deploying, administering, and securing the administrative Intranet up to the connection points of the various entities involved,
  • ensuring compliance with computer security standards and procedures across all Administration networks, especially regarding access to infrastructure and information, as well as the integrity and preservation of data,
  • any other operations directly or indirectly related to its purpose.

 

ORGANISATION

The company SENEGAL NUMERIQUE SA is composed of two bodies: the Board of Directors and the General Management. The attributions and rules of operation of SENUM's management bodies are defined in Title III of decree no. 2022-247 of February 15, 2022, in its articles 13 to 15

Board of directors 

The Board of Directors comprises a maximum of 12 members.
 It includes:

  • The representatives (2) of the Presidency of the Republic;
  • The representatives (2) of the Minister in charge of Information and Communication Technologies;
  • The representatives (2) of the Minister in charge of Finance;
  • The representative of the Minister in charge of the Interior;
  • The representative of the Minister in charge of Higher Education;
  • The representative of the Minister in charge of Justice;
  • The representative of the Minister in charge of the Armed Forces;
  • The representative of the Minister in charge of Economy and Cooperation;
  • The representative of the Staff

The General Management 

The company Senegal Numerique SA is managed by a General Manager appointed by decree (Article 15).

1. The Secretary-General

The Secretary-General (SG) is responsible for: i) assisting the General Manager in the development, implementation, and monitoring of SENUM SA's policy; ii) preparing and monitoring the implementation of decisions made by the General Manager; iii) coordinating the activities of departments, units, entities, and procurement bodies; iv) submitting a quarterly report on the activities of SENUM SA to the General Manager; vi) preparing meetings of the Board of Directors; 

2. The Technical Coordinator 

The Technical Coordinator (CT) is responsible for: i) defining the technical orientations in line with the strategic objectives of SENUM SA. ii) ensure the smooth running of the technical activities of the directorates/cells and projects iii) coordinate the implementation of technical procedures; v) to assist the general director in the technical change management process. 

3. The Services Attached to the General Management 

  • Office of the General Manager, where advisors, assistants, and the executive assistant are located.
  • Cell for Management Control, Audit, and Risks. It is responsible for: i) developing and implementing financial management procedures and tools; ii) producing quarterly reports on budget management; iii) analyzing the financial management performance of SENUM SA and making recommendations to the General Management; iv) supporting the preparation of the Annual Action Plan (PTA) and the annual budget; v) developing and implementing the internal audit plan; vi) conducting internal control; vii) identifying financial risks and proposing responses.
  • Strategy, Performance and Quality Unit: The Unit is responsible for: i) developing strategic planning documents (strategic development plan, annual work plan, activity report); ii) ensure performance monitoring and evaluation. iii) ensure the structuring of projects as well as support for project management; iv) to ensure the monitoring and evaluation of the Quality Management System v) to ensure compliance with applicable standards in terms of health, safety and environment.
  • Cooperation and Partnership Unit: the unit is responsible for: i) developing and updating documents defining the cooperation and partnership framework with technical and financial partners, public administration, and the private sector; ii) establish strategic partnerships; iii) ensure strategic prospecting and fundraising; to prepare quarterly reports on the state of cooperation and partnership.
  • Department of Communication and Corporate Social Responsibility: The department is responsible for: i) developing and implementing the communication strategy; ii) ensuring institutional communication; iii) defining and implementing the roadmap for corporate social responsibility; iv) contributing to the reduction of the digital divide. 
  • Department of Management Units: The managers are responsible for operationalizing high-potential revenue-generating products from new projects (data center, submarine cable, wifi, Geomatics, etc.).

 

4. Services Attached to the Secretariat-General 

  • Procurement Unit (CPM): The Coordinator is responsible for ensuring the quality of procurement files and the smooth functioning of the procurement commission. 
  • Archives and Documentation Office: The Archives and Documentation Office manages the documentation of SENUM. It develops policies, procedures, and tools to facilitate the preservation, processing, and retrieval of documents, and ensures their dissemination. 
  • Mail Office: The Mail Office is responsible for the registration, distribution, and filing of all incoming and outgoing mail of SENUM SA.
  • Legal and Litigation Unit: The unit is responsible for: i) informing, guiding, and supporting the General Management, departments, and units of SENUM in their areas of activity with legal implications; ii) validating legal acts from departments and units; iii) providing legal opinions on contract projects; iv) responding to requests for opinions on ICT regulations; v) participating in the establishment of the legislative and regulatory framework for ICT.
  • SOC/NOC: The center is responsible for: i) ensuring the security of infrastructure, network equipment, systems, and telecoms; ii) implementing the information systems security policy; iii) defining the business continuity and recovery plan; iv) developing security-related services; v) ensuring continuous supervision of infrastructure, network equipment, systems, and telecoms to guarantee high availability and continuity of applications and services; vi) monitoring incidents until resolution; vii) providing technical support. 
  • The Innovation Lab is responsible for research, technological watch, and innovation (AI, augmented reality...).
  • SENUM Academy is responsible for: i) defining training engineering in the field of digital technology; ii) providing training; iii) developing project ideas through incubation.

 

5. Directorate of Digitalization and Innovation

The Digitalization and Innovation Department is responsible for: i) project management and project management of software engineering projects; ii) studies, design, development of digital products and services; iii) support and advice on digitalization for State structures; iv) the dematerialization of administrative procedures;

6. Directorate of Operations 

The Operations Department is responsible for: i) managing, operating and maintaining network infrastructures, hosting platforms and energy; ii) ensuring high availability and continuity of service; iii) to provide technical support to Administration agents; iv) to ensure deployment, training and support to users of products and services; 

7. Directorate of Management of Electrical and Electronic Waste (DGD3E)

The Directorate of Management of Electrical and Electronic Waste is responsible for: i) contributing to the sustainable management of electrical and electronic waste; ii) dismantling end-of-life equipment; iii) refurbishing electrical and electronic equipment; v) facilitating access to ICT for the education system and disadvantaged social groups.

8. Directorate of Finance and Accounting

The Finance and Accounting Directorate (DFC) is responsible for: i) preparing the estimated budget; ii) implementing and monitoring the budget; iii) managing and monitoring procurement procedures; iv) keeping accounts; v) mobilizing SENUM SA's financial resources; vi) paying expenses; vii) managing treasury, taxation and relations with financial institutions; viii) drawing up the summary financial statements. ix) ensuring the material preparation of the meetings of the Board of Directors.

9. The Logistics and Heritage Directorate

The Logistics and Heritage Directorate (DLP) is responsible for: i) the management of office supplies and equipment; ii) the management of the car fleet and fuel; iii) the maintenance and maintenance of computer and telecommunications equipment; iv) the construction, rehabilitation and maintenance of premises and civil engineering works; v) ensuring the hygiene and security of the heritage and the working environment;

10. the Directorate of Projects and Programs 

The Projects Directorate is responsible for: (i) coordinating and managing projects; (ii) ensuring compliance with objectives and adequacy with strategic objectives; (iii) preparing project progress and closure reports; (iv) ensuring compliance with project quality standards and standards.

11. The Human Capital Directorate

Is responsible for: (i) ensuring the administration of staff in accordance with labour legislation; (ii) developing and implementing a policy for forecasting management and staff training; (iii) ensuring the management of relations with social bodies (IPRES, CSS, Labour Inspectorate). iv) ensuring the implementation and effective management of the performance management system within the institution (setting of objectives, evaluations, monitoring of post-evaluation actions); v) supervising internal communication with staff;

12. The Marketing and Sales Department (DMC)

Is responsible for: (i) developing and implementing the sales strategy; (ii) promoting and popularize the catalog of products and services; (iii) ensuring the sale of products and services; developing offers, and responding to offers. (iv) ensuring the deployment, training and support to users of products and services; (v) providing after-sales service.

13. The Directorate of Senegal Services (DSS)

The Directorate is responsible for i) the identification and implementation of the services offered to users;ii) the development and implementation of a marketing plan for the "Senegal Services" spaces deployed in the departments and municipalities; iii) the selection and contracting with the private service providers responsible for the management of the "Senegal Services" spaces; iv) the monitoring and control of management contracts with the private service providers responsible for the operation and management of the "Senegal Services" spaces; v) marketing the services.